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FAQs

Why am I having troubles with the website?

We are currently in beta, so please bare with us while we improve our systems. We are working day and night to squish every bug in our system, big or small. That said, whether you come across a small typo on our website, or experience a glitch in the matrix, we would love to hear about.

How do I report bugs and feedback?

Send us an email at support@mainstage.co.nz, and don’t be shy about it. If you’re angry, upset, or just straight up disappointed with our service, please let us know why. Otherwise, if you have suggestions for improvements, enjoyed using our service, or just think we’re doing awesome stuff, then holla at us on Twitter @mainstage_nz.

Can I get a refund?

We understand that every event is different, which is why Mainstage requires organisers to set their own refund policy. To request a refund, contact the event organiser by email. If you don’t get a reply from the organiser within 10 days, get in contact with our support team. Once approved by the organiser, refunds will show in your account after approximately 5-10 business days, in accordance with Stripe’s refund policy.